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Job Openings

Current Openings

Solution Associate

Job Description / Desired Profile:

  • Technical Skills:
    • Working knowledge of Cisco devices(Routers/Switches & Firewalls)
    • Basic experience in Cisco ASA firewall
    • Enterprise Networking knowledge
    • Should have good usage knowledge for MS Office tools
    • Existing experience of working on Cisco CCW tool will be added advantage
  • Soft Skills:
    • Should have excellent written & spoken English communication skills
    • Should have technical Presales experience in enterprise networking
    • Should possess strong customer focus & customer service skills
    • Able to build solid, effective working relationships with others
    • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
    • Able to create and conduct formal presentations.
    • Should have analytical & logical thinking capabilities
    • Able to work independently with minimum supervision.
    • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
    • Possesses strong organizational and time management skills, driving tasks to completion.
    • Should possess Basic Maths, attention to detail, basic computer skills and office equipment usage. Expected to have a balanced ratio of 50% phone conversations and 50% email etiquette with stakeholders
  • Qualification Prof/Edu.:
    • Should be a graduate, Preferred B.Tech, BE or MCA
    • Excellent Verbal & written Communication Skills is Must
    • Cisco CCNA/CCNP certification will be preferable
  • Working Environment: 24*7
Read More +
Solution Engineer- Spanish

Job Description / Desired Profile:

  • Required Skill Set:
    • Should have excellent comprehension and persuasive skill for native Spanish customers
    • Excellent Spanish verbal & written communication is a must
    • Should have good knowledge about Spanish culture
    • Basic working & troubleshooting knowledge for Office 365 & Azure products.
    • Should be quick decision maker, fast learner having the abilities to perform multiple tasks
    • Should be strong in documentation, analytical & problem solving skills
    • Should be strong in superior customer service and listening skills
    • Should be organized, result oriented and a team player having the ability to meet the Deadlines
    • Takes training that continues to develop interpersonal skills
  • Education & Experience
    • Any Undergraduate/Graduate
    • Previous experience of working in Office 365 and Azure Spanish support will be given preference
    • Should have worked in Spanish voice based(inbound/outbound) support or Spanish Translation earlier
Read More +
Solution Engineer- French

Job Description / Desired Profile:

  • Required Skill Set:
    • Should have excellent comprehension and persuasive skill for native French customers
    • Excellent French verbal & written communication is a must
    • Should have good knowledge about French culture
    • Basic working & troubleshooting knowledge for Office365 & Azure products.
    • Should be quick decision maker, fast learner having the abilities to perform multiple tasks
    • Should be strong in documentation, analytical & problem solving skills
    • Should be strong in superior customer service and listening skills
    • Should be organized, result oriented and a team player having the ability to meet the Deadlines
    • Takes training that continues to develop interpersonal skills
  • Education & Experience
    • Any Undergraduate/Graduate
    • Previous experience of working in Office 365 and Azure French support will be given preference
    • Should have worked in French voice based(inbound/outbound) support or French Translation earlier
Read More +
Customer Sales Representative - Gurgaon

Job Description / Desired Profile:

  • Organization Unit: Quatrro Global Services
  • Division: Technical Solutions Group
  • Location: Gurgaon
  • Band: 1A
  • Reporting Structure: Assistant Manager Operations
  • About Quatrro
    • Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. As a true “Business Transformation Partner” Quatrro leverages its experience as “the pioneers of the Indian Business Process Outsourcing industry” to offer innovative outsourcing solutions that go well beyond labor arbitrage and deliver tangible process improvements to its clients. Quatrro's biggest differentiator is its commitment to provide “Value through Innovation” utilizing a combination of proprietary tools, platforms and unique business processes.
  • About Business
    • Quatrro's Technical Solutions offerings include both branded and private label solutions. As computers have become more and more sophisticated, the job of keeping them running has fallen to an ever-increasing group of specialists known collectively as "Tech Support Specialists". The first port of call is generally the manufacturer's Tech Support. Manufacturers and other service providers have started to scale back on in-house technical support staff to cut costs. The Quatrro offering is a solution beyond just the computer. It can be expanded to peripherals and other devices, providing a total solution in one place.
  • Principal Responsibilities:
    • Manage end-user customer phone calls / Chat / E-mail.
    • Handle large volumes of Outbound / Inbound segment sales for the designated regions selling Technical Solutions
    • Demonstrate effective typing and verbal communication skills
    • Document case information
    • Demonstrate commitment to client/internal/customer satisfaction
    • Demonstrate basic technical knowledge.
    • Sell the product plans of the organization.
  • Critical Skills Required:
    • Basic knowledge of PCs and Internet
    • Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
    • Good listening and responding skills
  • Candidate Specification:
    • Bachelor’s degree from a three-year college or university (BA, B.COM, BSC , etc.) / Under – graduates with good communication skills would also be considered pursuing through correspondence /Drop-outs
    • Candidates with Minimum 6 months & Maximum 36 Months of experience in International Voice based Sales Outbound /Inbound / Customer service process.
    • Candidate should have basic tech knowledge.
Read More +
Solution Engineer Tier2 – Gurgaon

Job Description / Desired Profile:

  • Function: Operations
  • Location: Gurgaon
  • Reporting to: AM / DM
  • Principal Responsibilities:
    • Manage end-user customer phone calls / Chat / E-mail/Remote
    • Demonstrate effective typing and verbal communication skills
    • Document case information
    • Utilize the Phone System
    • Demonstrate efficient problem solving and troubleshooting skills.
    • Demonstrate commitment to client/internal/customer satisfaction
    • Demonstrate basic technical knowledge
    • Sell the product plans of the organization
  • Critical Skills Required:
    • Basic knowledge of PCs and Internet
    • Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
    • Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
    • Basic technical troubleshooting skills/ability
    • Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
    • Good listening and responding skills
  • Candidate Specification:
    • Bachelor’s degree from a three-year college or university (BA, B.COM, BSC etc.).
    • Bachelor’s degree in Engineering (BE /B.TECH).
    • A+ Certification, RHCE, MCST, CIW, CCNA,CCNP, ECNE & MCSE Professionals would be an added advantage
    • Must Have 1 + years of experience in International Voice based Technical Customer Helpdesk/Project
    • Any graduate/undergraduate with at least 1 year of troubleshooting experience in any International Voice based process (Tech/Semi-Tech Process)
Read More +
Fraud Analyst - Operations Gurgaon

Job Description / Desired Profile:

  • Organization Unit: Quatrro Global Services
  • Division: Quatrro Processing Analytics
  • Location: Gurgaon
  • Band: 1A
  • Reporting Structure: Assistant Manager - Operations
  • Expected Qualification Details:Completed Graduation/ PGDM in any Stream
  • Experience:0-2 Years
  • Eligibility Criteria:
    • Graduates (BA/B.Com/BBA/Bsc IT).
    • No Result Awaited, B.E, B. Techs, MCA, MBA’s (M.COM’s & M.A’s are eligible)
    • Gaps (Fresher after graduation gap should not be more than 1year & In employments not more than 1 year)
    • Comfortable with 24*7 shift timing
    • Should be flexible to work in Blended process as well
    • Should be comfortable with the cross trainings of every Line of Business (Debit Card, Deposit Review & Chargeback)
  • Principal Responsibilities( Specifies Key Result Areas for the Incumbent ) :
    • To resolve debit card disputed transactions by raising Charge backs, Deny and Losses
    • To minimize fraud loss.
  • Behavioral Skills(Specifies Behavioral Skills Required for the Incumbent) :
    • Good Communication skills
    • Good Analytical skills
    • Quick decision maker and fast learner
    • Organized and team player
    • Result Oriented & able to deliver within timelines
Read More +
Customer Sales Representative - Gurgaon

Job Description / Desired Profile:

  • Organization Unit: Quatrro Global Services
  • Division: Technical Solutions Group
  • Location: Gurgaon
  • Band: 1A
  • Reporting Structure: Assistant Manager Operations
  • About Quatrro :
    • Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. As a true “Business Transformation Partner” Quatrro leverages its experience as “the pioneers of the Indian Business Process Outsourcing industry” to offer innovative outsourcing solutions that go well beyond labor arbitrage and deliver tangible process improvements to its clients. Quatrro's biggest differentiator is its commitment to provide “Value through Innovation” utilizing a combination of proprietary tools, platforms and unique business processes.
  • About Business :
    • Quatrro's Technical Solutions offerings include both branded and private label solutions. As computers have become more and more sophisticated, the job of keeping them running has fallen to an ever-increasing group of specialists known collectively as "Tech Support Specialists". The first port of call is generally the manufacturer's Tech Support. Manufacturers and other service providers have started to scale back on in-house technical support staff to cut costs. The Quatrro offering is a solution beyond just the computer. It can be expanded to peripherals and other devices, providing a total solution in one place.
  • Principal Responsibilities :
    • Manage end-user customer phone calls / Chat / E-mail.
    • Handle large volumes of Outbound / Inbound segment sales for the designated regions selling Technical Solutions
    • Demonstrate effective typing and verbal communication skills
    • Document case information
    • Demonstrate commitment to client/internal/customer satisfaction
    • Demonstrate basic technical knowledge
    • Sell the product plans of the organization
  • Critical Skills Required :
    • Basic knowledge of PCs and Internet
    • Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
    • Good listening and responding skills
  • Candidate Specification :
    • Bachelor’s degree from a three-year college or university (BA, B.COM, BSC , etc.) / Under – graduates with good communication skills would also be considered pursuing through correspondence /Drop-outs
    • Candidates with Minimum 6 months & Maximum 36 Months of experience in International Voice based Sales Outbound /Inbound / Customer service process.
    • Candidate should have basic tech knowledge
Read More +
Solution Engineer Tier2 - Gurgaon

Job Description / Desired Profile:

  • Function: Operations
  • Job: Solution Engineer
  • Location: Gurgaon
  • Reporting to: AM / DM
  • Principle Responsibilities :
    • Manage end-user customer phone calls / Chat / E-mail/Remote
    • Demonstrate effective typing and verbal communication skills
    • Document case information
    • Utilize the Phone System
    • Demonstrate efficient problem solving and troubleshooting skills.
    • Demonstrate commitment to client/internal/customer satisfaction
    • Demonstrate basic technical knowledge
    • Sell the product plans of the organization
  • Critical Skills Required :
    • Basic knowledge of PCs and Internet
    • Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
    • Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
    • Basic technical troubleshooting skills/ability
    • Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
    • Good listening and responding skills
  • Candidate Specification :
    • Bachelor’s degree from a three-year college or university (BA, B.COM, BSC etc.).
    • Bachelor’s degree in Engineering (BE /B.TECH).
    • A+ Certification, RHCE, MCST, CIW, CCNA,CCNP, ECNE & MCSE Professionals would be an added advantage
    • Must Have 1 + years of experience in International Voice based Technical Customer Helpdesk/Project
    • Any graduate/undergraduate with at least 1 year of troubleshooting experience in any International Voice based process (Tech/Semi-Tech Process)
Read More +
Fraud Analyst - Operations Gurgaon

Job Description / Desired Profile:

  • Organization Unit: Quatrro
  • Division: Quatrro Processing Analytics
  • Position: Fraud Analyst
  • Location: Gurgaon
  • Band: 1A
  • Reporting Structure: Assistant Manager - Operations
  • Expected Qualification Details: Completed Graduation/ PGDM in any Stream
  • Experience: 0-2 Years
  • Eligibility Criteria:
    • Graduates (BA/B.Com/BBA/Bsc IT)
    • No Result Awaited, B.E, B. Techs, MCA, MBA’s (M.COM’s & M.A’s are eligible)
    • Gaps (Fresher after graduation gap should not be more than 1year & In employments not more than 1 year)
    • Comfortable with 24*7 shift timing
    • Should be flexible to work in Blended process as well
    • Should be comfortable with the cross trainings of every Line of Business (Debit Card, Deposit Review & Chargeback)
  • Principle Responsibilities ( Specifies Key Result Areas for the Incumbent ):
    • To resolve debit card disputed transactions by raising Charge backs, Deny and Losses
    • To minimize fraud loss
  • Behavioral Skills (Specifies Behavioral Skills Required for the Incumbent):
    • Good Communication skills
    • Good Analytical skills
    • Quick decision maker and fast learner
    • Organized and team player
    • Result Oriented & able to deliver within timelines
Read More +
Mortgage Underwriter

Job Description / Desired Profile:

  • Organization Unit: Quatrro Mortgage Solutions
  • Division: Mortgage Loan Underwriting
  • Location: Thane
  • Band: 1A/1B
  • Reporting Structure: Assistant Manager Operations
  • About Quatrro Mortgage:
    • Quatrro provides Mortgage Servicers & Lenders, Financial Institutions and Law Firms with back office processing services, giving our clients the power to focus on their core business and significantly lower their processing costs. Quattro’s end-to-end solutions include Loan Processing, Underwriting, Closing, Funding, Shipping, Quality Control, Accounting.

      These services support Mortgage Lenders & Financial Institutions with tailor-made solutions across the loan lifecycle with improved turnaround times and higher cost effectiveness by utilizing a global delivery model. For more information, please reach out to us at www.quatrromortgage.com
  • Principle Responsibilities:
    • Complete review of the Borrower profile including credit, income, assets, collateral, compliance, employment and other lending risks such as interested party involvements
    • Complete review of data consistency across the entire loan package to match system, AUS (DU/LP), Fraud Guard Reports or any other reports used to compliance or fraud checks
    • Complete review of collateral including in depth analysis of appraisal reports, title commitment, fraud risk checks, insurances documents and sales contract
    • Interpret credit policy guidelines and investor guidelines (all FNMA, FHLMC, FHA, VA & USDA) and apply them to specific loans for effective sale in the secondary market
    • Maintain a working knowledge of all current underwriting guidelines, federal and state lending laws and has the ability to comprehensively explain all to others while processing the mortgage loan files
    • Perform required analysis of Assets, Income and Credit to ensure borrower profile, transaction and properties meet the company’s lending criteria
    • Stringently look for the Loan to Value (LTV), Debt to Income ratio (DTI) and Housing to Income ratio (HTI) ratios components in the mortgage loan files
    • Effectively and quickly communicate any areas of concern with a loan file to mentors/supervisors
    • Responsible for Credit and Income documenting all decisions to ensure each underwritten file meets the company’s credit quality criteria and individual loan product guideline
    • Maintain compliance with all company policies and procedures – follow the standard income and assets calculator, fill the required tools and correctly documents the findings
    • Demonstrate excellent customer service and professionalism.
    • Should have very good writing skills with proper grammar and able to summarize requirements in short but clear format.
    • Determining, documenting underwriting conditions, communicating requirements and decisions.
  • Other Responsibilities:
    • Meeting goals as per the defined key result areas
    • Maintaining a track of daily processed transactions and reporting on a timely and accurate manner to Process Supervisor / Team lead
    • To be abreast with all process updates on a timely manner
    • Appearing and qualifying all periodic process assessments with defined benchmark scores
    • Achieving daily productivity and quality targets
    • Adherence to process SLA’s (ensure loan delivery SLA -Service level agreement is not missed)
  • Information security related roles responsibilities:
    • Strictly adhere to the process and floor info Sec policies  at all times
    • Implement and act in accordance with the organization’s information security policy
    • Protect assets from unauthorized access, disclosure, modification destruction or interference
    • Execute particular security processes or activities as may be assigned by the superior
    • Be accountable and responsible for actions taken
    • Report breach of security events or other security risks to the organization
  • Eligibility Criteria:
    • Previous US Mortgage underwriting experience is must
    • Should have good working knowledge of all 4 C of underwriting
    • Graduate and or Post Graduate
    •  Typing speed of > 21 words per minute
    • Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
    • Ability to analyze and comprehend multiple documents
  • Behavioral Skills:
    • Meticulous Approach
    • Industrious and diligent
    • Poses work ethics and deliver results without need for being monitored
    • Positive attitude and strong work ethics
    • Ability to manage multiple tasks/projects and deadlines simultaneously
Read More +
SMB Solution Engineer

Job Description / Desired Profile:

  • Organization Unit: Technical Solutions Group
  • Division: Small & Medium Business Support
  • Location: Gurgaon
  • Principal Responsibilities:
    • Responsible to provide Frontline Pre-Sales Admin & order processing Helpdesk support to B2B clients
    • Answering incoming support requests, inquiries via telephone, email, ticketing system & IM’s to determine the user requirements & resolve their queries accordingly
    • Address Daily client queries & provide solution within the agreed SLA
    • Managing the daily open/pending issues and doing follow ups with the clients in a timely manner
    • Responsible for keeping the clients informed of progress on issues that can’t be resolved on first call      
    • Will be responsible for updating, sharing daily calls & tickets trackers
    • Understanding help desk priorities and objectives and taking an active role in accomplishing them
    • Shall be working in a fast pace 24*7 environment
    • Should help achieve client & company’s business goals
  • Required Skill Set (Technical + Soft Skills): Good knowledge of applications like MS Office, Adobe Reader etc.
    • Excellent verbal & written communication is a must
    • Should be quick decision maker, fast learner having the abilities to perform multiple tasks
    • Should be strong in documentation, analytical & problem solving skills
    • Should be strong in superior customer service and listening skills
    • Should be organized, result oriented and a team player having the ability to meet the deadlines
    • Should pay attention to details mentioned in the client request
    • Takes training that continues to develop interpersonal skills
    • Should be a team player
    • Should be able to manage his/her time, tasks & priorities
  • Education & Experience:
    • Graduates with 1-2 years of experience
    • Previous experience in Helpdesk support would be preferred
    • Previous experience in pre sales customer service or order processing will be preferred
    • People with prior knowledge about HP Enterprise products or experience will be preferred
    • Candidates with certifications in HP Enterprise products will be preferred
    • Candidate must have worked directly with US clients to understand language nuances and culture
Read More +
Senior Associate – Accounts Receivable

Job Description / Desired Profile:

  • Qualification: BCOM/MBA
  • Total Experience: Should have minimum 18 Months – 2.5 years experience in Accounts Receivable
  • The Candidate would be expected to carry out the following :
    • Processing of Cash Application
    • Creation of AR invoices
    • Collection calls to customer
    • Customer statement management
    • Creation of Debit memo and Credit memo
    • Customer Master Maintenance
    • Customer/Account Reconciliations
    • Serves as the practice expert and go to person for all coding, billing and collections processes
    • Maintains contacts with other departments to obtain and analyze additional patient information to document and process billings
    • Audits current procedures to monitor and improve efficiency of billing and collections operations
    • Generate process performance MIS and Dashboards on a regular/periodic basis to be shared with clients and internal stakeholders
    • Interaction with clients to resolve queries both via E-mail & Calls
  • Number of positions: 1
  • *Wiling to work in Night Shifts. Candidate should be Flexible with Shift Timings.
Read More +
Senior Associate – Accounts Payable

Job Description / Desired Profile:

  • Qualification: BCOM/MBA/MCOM
  • Total Experience: Should have minimum 2 – 3.5 years Experience in Accounts Payable(Prefer from BPO)
  • The candidate would be expected to carry out the following :
    • Understanding of End-to-End P2P and the following:
      • Invoices processing
      • Vendor Master management
      • Payment disbursement
      • Travel & Expense management
      • Accounts Payable Research
      • Review of Check Runs
      • Understanding of various Reporting/Analysis
      • Query Resolution
    • Would be responsible for Query resolution via E-mails & Calls
    • Excellent typing speed
    • Excellent verbal, Written and Interpersonal Communication Skills (Client Calls)
  • Number of positions: 1
  • *Willing to work in Night shifts .Candidate should be flexible with the shift timings.
Read More +
Assistant Manager-Operations

Job Description / Desired Profile:

  • Desired Qualification: Any Graduate/Post Graduate
  • Total Experience: Minimum 5-9 years experience in BFS domain.
  • The candidate would be expected to carry out the following:
    • Excellent communication skills.
    • Minimum Team handling experience-2 years.
    • 5 days working.
  • BPO Experience:Yes
  • Number of positions: 3
  • Shifts: 24/7 Work Process
Read More +
Sales Lead Specialist

Job Description / Desired Profile:

  • Desired Qualification: Any Graduate/Post Graduate
  • Total Experience: Minimum 1-2 years experience in lead generation role.
  • The candidate would be expected to carry out the following :
    • Exposure to Outbound sales/B2B calling.
    • Minimum 1-2 years of experience in Lead Generation.
    • Excel Knowledge will be an added advantage.
    • Excellent communication skills.
  • BPO Experience: Any background
  • Number of positions: 1
  • Shifts: 4:30PM to 1:30AM/ 5:30PM to 2:30AM/7:00PM to 4:00AM (Sat & Sun fixed off)
Read More +
Analytics (AM/DM)

Job Description / Desired Profile:

  • Desired Qualification: Master’s in Economics, Stats, Math’s, CS, Engineering degree (preferably in CS)
  • Total Experience: 3-6years
  • Expertise in Web Crawling/Scrapping, unstructured data management, Natural Language Processing, Text mining and Sentiment analysis.
  • Python, Java, C++
  • Support card services with analytics.
  • Handled client interaction (requirement gathering, solution designing and communication)
  • Hadoop ecosystem (hands on experience with projects and ability to train team members using VMs and ability to set up cluster if required will be highly desired)
  • BPO Experience:NA
  • Number of positions: 3
  • Shifts: General shift (10:30am-7:30pm)
Read More +
Sales Communication Trainer

Job Description / Desired Profile:

  • Desired Qualification: Undergraduate/Graduate
  • Total Experience: Minimum 1 year experience as a Voice coach, Communication coach or Universal trainer
  • The candidate would be expected to carry out the following :
    • Must have excellent spoken and written communication skills
    • Good understanding of functional grammar, MTI and coaching skills
    • Need to have strong training ability – Training / Coaching experience
    • Call listening & providing documented feedback on Communication & Selling techniques to the agents
  • BPO Experience:Should be from International BPO sales background
  • Number of positions: 2
  • Shifts: 24/7 work process
Read More +
Senior PHP Developer

Job Description / Desired Profile:

  • Desired Qualification: Any Graduate/ Post Graduate
  • Total Experience: Minimum 3-5 Years
  • The candidate would be expected to carry out the following :
    • Have worked on Core PHP
    • Have worked on MYSQL
    • Must have experience on Frameworks: Zend, Codeignator
    • Average communication skills
  • Relevant Experience:3-5 years
  • Number of positions: 2
  • Shifts: Either 10:30 AM-07:30 PM/03:00 PM-12:00 AM
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Software Developer-.Net

Job Description / Desired Profile:

  • Desired Qualification: Any Graduate/ Post Graduate
  • Total Experience: Minimum 2-6 years experience as a .Net Developer
  • The candidate would be expected to carry out the following :
    • Must have experience on SQL Server, Javascript, JQuery, ASP.Net
    • Average Communication skills
  • Relevant Experience:2-6 years
  • Number of positions: 1
  • Shifts: 10:30 AM-07:30 PM
Read More +