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T&T moves toward business outsourcing

  • The T&T International Financial Centre (TTIFC) has signed a memorandum of understanding (MOU) with Quatrro Global Services (QGS) and Caribbean Electronic Payments Systems (CEPS)—a major step toward development of a financial business process outsourcing (BPO) industry in T&T. QGS and CEPS will be working with the TTIFC in a pilot project to launch the card processing aspect of BPO.

    BPO is categorised into back office outsourcing, which includes human resources or finance and accounting, and front office outsourcing, which includes customer-related services. such as contact centre services. The signing took place at the TTIFC offices, 15th Floor, Tower D, International Waterfront Centre, Wrightson Road, Port-of-Spain. Speaking at the signing ceremony, TTIFC chairman Franco Siu Chong, said the signing marked a cornerstone in the work of the agency.

    “These MOUs embody the essence of the need for T&T to partner with global finance and accounting BPO providers to drive this thrust. These MOUs are also proof that our value proposition has merit for the international financial services BPO community and that TTIFC is on the right track,” he said.